When to Contact Support
- Unable to log in or recover access.
- Payment completed but plan not updated.
- Clicks do not appear in the log.
- A filter does not work as expected.
- Need help with integration or statistics analysis.
A Good Ticket
- 1
Select a subject.
- 2
Describe the actual result.
- 3
Describe the expected result.
- 4
Provide the flow, time period, and an example click if the issue is traffic‑related.
- 5
Provide the invoice, amount, and payment time if the issue is payment‑related.
- 6
Add a screenshot or the exact error text, if available.
Ticket Statuses
| Status | Meaning |
|---|---|
| Open | Ticket created and waiting for processing. |
| In Progress | Under review or being answered. |
| Waiting for Customer | Additional information needed from you. |
| Resolved | Answer provided or action taken. |
More Accurate Data = Faster Response
For technical issues, always provide the flow, click time, country, device, and expected decision.